Service idea

quality guarantee

 

 

 

 


 Part quality guarantee document


TIAN GONG make the design of standardization program to after service。The pledge is supervise examine system of science severe。Thereby when the people institute TIAN GONG,they naturally remind high quality after service and deserve trust quality

Service idea of service has no bagatelle

TIAN GONG has a very famous advertising that entitle“service has no bagatelle” 。A company must receive admit of social and client an first,if the company will continuously manage。The service of enterprise has no bagatelle for client that has return of enterprise of client and social and pledge the enterprise develop along。。

Service group of directly under general manager

■Base on the principle that the maximum duty for client,service group of TIAN GONG is taken charge of general manager that reduce meaningless report to the leadership and information miss。The efficiency and quality and after service have directly supervise and pledge。

The client is always right。

Can the enterprise ensure and develop own credit and quality on the idea、mode and mechanism?the imperceptibility appear quality。“The client is always right”。“In spite of on the anytime 、anyplace、happen any question,the wrong part is always only company is not always client despite of this thing appears weather client is wrong or not ”。If the suddenness is not because client operate misplay。Do our operate criterion state not preciseness or do other have exceed question?

Found star class service mode

■TIAN GONG invest and establish own maintain service system。We specially regard the communicate with client and understand information that client in need。The service is regarded as the key tache of enterprise develop stratagem and make service into a sort of consciousness 、initiative and conscious action。

■Because the market is always change,if only satisfy the need emerge,the only can follow the market back;if we can look for latent need, then turn into the guide of market。

Found star class service mode

At present,TIAN GONG has regard service as oneself strategically emphases and ensure it。Bring forward star class service mode and energetically found consummate client service center。The after service personnel reach more than thirty constituent special technology personnel。Such a strong service system is not only predicate more convenience and shortcut service and make the profit of client stabilization pledge to client but also continuous pass the idea of“service has no bagatelle”。